Password reset - Zoom Resetting your password Open a web browser and go to zoom.us/forgot_password. Enter your email address and the captcha code displayed. If the displayed captcha code is difficult to read: Click to change the code, or Click for an audio code, then click Play Audio to hear the code. Click Send. You will receive an email with a link to reset your password. Click the link in the email. Enter your new password. Enter the new password a second time for confirmation. Click Save. You have now reset your password and should be logged into the Zoom web portal. Click Go to My Meetings to be taken to the web portal.